Are all your processes frictionless?
I'm not a huge fan of buzzwords, but I love the word "frictionless" as it applies to data management.
Frictionless is a fancy word for making a process as effortless as possible. Or as I like to say, with a minimal number of hoops to jump through.
When I work with my clients on business processes, I'm always looking for ways to eliminate steps. I will ask: "What are we trying to achieve? And what is the minimum data required (MDR) to achieve that?"
Amazon's "Buy Now" button is a great example of this. With "Buy Now" I choose a product, I click "Buy Now" and Amazon defaults in my shipping address and payment information. (I can still change these if I like.) This is frictionless buying.
So take a hard look at all of your processes and ask yourself: "Are these as frictionless as we can make them?"
Wes's Wednesday Wisdom Archives
A Data Integrity Report…for Reports!
I’ve written elsewhere about the value of data integrity reports. But one of the most […]
Simple rules for complex systems
Simple rules for complex systems I first heard the phrase “simple rules for complex systems” […]
Accentuate the positive
Accentuate the positive I’ve written before about the importance of database public relationsand celebrating success. I’ll add […]
Annual dues vs. anniversary dues
Annual dues vs. anniversary dues I served as director of membership for several years at […]
A change of systems requires a change of mindset
Every AMS vendor will tell you that the toughest part of implementing a new system […]
It doesn’t have to be optimal to be beneficial
It doesn’t have to be optimal to be beneficial I’m a big fan of the […]
Look for small wins
Look for small wins One of the toughest things about system implementation is simply how […]
Are you closing the loop?
Are you closing the loop? If your association does a call for presentations for any […]
Declare victory and move on
Declare victory and move on The law of diminishing returns is the point at which the […]
Clean as you go
Clean As You Go A good cook or baker knows that, when working in the […]