Asking for more is a good sign...
A client who had recently implemented a new AMS told me: "I'm concerned because even though we've only recently gone live, I'm already getting requests from staff for all kinds of new functionality."
I told her, "Believe it or not, that's a good thing!" and went on to explain: "When your staff is asking for new functionality, that means they're really engaged with the new system. They see the possibilities and want to leverage the new technology for more and better things."
What I see too often is associations underutilizing the technology they have. So when your staff comes to you with new ideas for how to use the new AMS (or any technology, for that matter), take that as a positive sign and run with it. An engaged staff is far more likely to use the technology effectively and get the best return on your investment.
Wes's Wednesday Wisdom Archives
Baby Steps
One of the keys to developing good data management habits is to be aware of […]
Success Requires Discipline
When it comes to data management, most of us know what to do; we just don’t […]
Take a moment to be grateful
Because we’re so focused on always improving what we have now, it’s easy to overlook […]
KPIs and Dashboards
I saw DJ Muller from MemberClicks speak on KPIs (key performance indicators). In his session […]
Documenting Process is Critical
When it comes to managing data successfully, process is critical. For example, a client of […]
Motion vs. Action
In James Clear’s book Atomic Habits (I recommend it!), he discusses the concept of motion vs. action. […]
Are You Answering Your Calls?
I’ve written about this before, but apparently I have to keep repeating it. If you’ve […]
Who do you trust?
Who Do You Trust I was reading an article recently about Warren Buffet’s “rules” for […]
Set benchmarks to measure progress
It’s impossible to measure progress if you don’t know your starting point. This sounds axiomatic, […]
You’ll make incorrect decisions. Acknowledge them and fix it.
A client of mine recently wrote the following to me: “It’s so hard to set […]