Budget for feature discovery and adoption

Budget for feature discovery and adoption

When developing a budget for implementation of a new AMS, one recommendation I always make to my clients is to budget for things staff will discover they want to do once they've learned how to use the new system.

In a nutshell, once staff has started using the new AMS and discover all the new functionality that it brings, they'll want to start using that functionality. Using the new functionality may require training and/or vendor support, so budgeting for this is important. (The vendors are aware of this. For example, Salesforce training calls this "feature discovery and adoption.")

Although on the surface this looks like just one more item for the expense column, feature discovery and adoption is actually a really good thing. What it means is the staff is using the system! And they are trying to get the system to do even more work for them.

As I've written before, user adoption is key to long-term data management success. Feature discovery and adoption is a great illustration of user adoption and one that should be strongly encouraged. So be sure to budget for it.

Wes's Wednesday Wisdom Archives

Baby Steps

March 21, 2019

One of the keys to developing good data management habits is to be aware of […]

Success Requires Discipline

March 14, 2019

When it comes to data management, most of us know what to do; we just don’t […]

Take a moment to be grateful

March 7, 2019

Because we’re so focused on always improving what we have now, it’s easy to overlook […]

KPIs and Dashboards

February 28, 2019

I saw DJ Muller from MemberClicks speak on KPIs (key performance indicators). In his session […]

Documenting Process is Critical

February 22, 2019

When it comes to managing data successfully, process is critical. For example, a client of […]

Motion vs. Action

February 14, 2019

In James Clear’s book Atomic Habits (I recommend it!), he discusses the concept of motion vs. action. […]

Are You Answering Your Calls?

February 7, 2019

I’ve written about this before, but apparently I have to keep repeating it. If you’ve […]

Who do you trust?

January 31, 2019

Who Do You Trust I was reading an article recently about Warren Buffet’s “rules” for […]

Set benchmarks to measure progress

January 24, 2019

It’s impossible to measure progress if you don’t know your starting point. This sounds axiomatic, […]

You’ll make incorrect decisions. Acknowledge them and fix it.

January 17, 2019

A client of mine recently wrote the following to me: “It’s so hard to set […]

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top