Comments on: Don't you know who I am?!?

By: Peter Brown

Peter Brown — Sun, 12 Feb 2012 04:33:49 +0000

Wes, it actually does. It confirms you are not on the front-line. You learn from employees who are in the trenches. After all, they are the ones doing the work!!

By: Wes Trochlil

Wes Trochlil — Sat, 11 Feb 2012 01:59:19 +0000

In reply to Peter Brown. Peter, this is getting tedious. My complete bio is on my website. Your question has no relevance to the discussion.

By: Peter Brown

Peter Brown — Sat, 11 Feb 2012 01:34:10 +0000

Wes, what has been the biggest company you ever worked for? Round numbers?

By: Wes Trochlil

Wes Trochlil — Fri, 10 Feb 2012 03:15:54 +0000

In reply to Peter Brown.

Peter, you’re missing the point. Those end users are not customers of MS. But you can bet MS knows who the buyer is at the Army, and that’s who their customer is.

The same goes for my examples above. If you can’t keep track of your CUSTOMERS you’re not managing your data correctly.

By: Peter Brown

Peter Brown — Fri, 10 Feb 2012 01:35:00 +0000

Wes, most gargantuan software companies sell ELAs. For example, Microsoft will sell a 20 million dollar ELA to the Army and all Army personnel and contractors have unlimited access to Sharepoint. There is now way to keep track of this. Think big Wes!

By: Wes Trochlil

Wes Trochlil — Sun, 29 Jan 2012 13:11:04 +0000

In reply to Peter Brown. Peter, I assume this is a tongue-in-cheek comment. Visa, for example, has millions upon millions of customers, and yet somehow is able to know ALL of their end-users. It's the proper use of technology that allows them (and many others) to know their end-users, if they really want to.

By: Peter Brown

Peter Brown — Sat, 28 Jan 2012 17:53:28 +0000

Wes, are too embedded in finite space. Some companies are so big they have no way of knowing who all their end users are.

By: Robert Wilkins

Robert Wilkins — Fri, 27 Jan 2012 19:50:03 +0000

This post cracks me up. I laughed when the feed came. I agree that if it’s an anonymous survey, then generic questions are to be tolerated. But that clearly does not sound like the case in this instance. In my opinion, if I’ve collected a list of subscribers, it doesn’t matter if I’m charging them for a subscription or not. It’s hardly intuitive for me to address a survey to John Doe, and then ask John Doe what his name is.

By: Wes Trochlil

Wes Trochlil — Fri, 27 Jan 2012 15:18:52 +0000

In reply to Rachel. Rachel, good point! If the survey is truly anonymous, you may need some baseline date in order to make sensible crosstabs. In that case, I'd simply start by stating that the survey is completely anonymous. That way when you ask questions about me, I won't be offended that you're asking me something you should already know.

By: Rachel

Rachel — Fri, 27 Jan 2012 15:13:58 +0000

Totally agree about not collecting unnecessary data, or data you have easy access too. What if the survey is anonymous and you are trying to correlate answers from the types of questions you’ve mentioned to other data collected within the survey. For example, “How do long-time subscribers feel about switching to e-publication?”