https://effectivedatabase.com/is-your-customer-service-really-that-good/ Making data management a revenue generator Tue, 28 Apr 2020 19:43:43 +0000 hourly 1 https://effectivedatabase.com/is-your-customer-service-really-that-good/#comment-851 Fri, 08 Jun 2007 16:13:24 +0000 http://effectivedatabase.com/2007/06/08/is-your-customer-service-really-that-good/#comment-851 Fascinating, Ben. I would submit that if your customer service rating is really 95% at ‘B’ or higher, then you shouldn’t really care how your competitor’s are scoring.

]]> https://effectivedatabase.com/is-your-customer-service-really-that-good/#comment-850 Fri, 08 Jun 2007 15:05:23 +0000 http://effectivedatabase.com/2007/06/08/is-your-customer-service-really-that-good/#comment-850 We ACTUALLY asked our members what they thought of our customer service in our most recent member needs assessment survey. I was really shocked to see our customer service scores as high as they were. 67% gave our customer service an A, and 28% gave us a B. However, in spite of all the shortcomings of benchmarking, I still wonder how we compare to other associations, especially our closest competitors.

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