Comments on: Maintain regular contact with your vendor https://effectivedatabase.com/maintain-regular-contact-with-your-vendor/ Making data management a revenue generator Tue, 28 Apr 2020 19:42:26 +0000 hourly 1 By: Wes Trochlil https://effectivedatabase.com/maintain-regular-contact-with-your-vendor/#comment-1369 Mon, 23 Mar 2015 15:33:48 +0000 http://effectivedatabase.com/?p=6222#comment-1369 In reply to Sig VanDamme.

Thanks for the thoughts, Sig. Agreed that partnership is what it’s all about. And both sides need to work harder at making that happen.

]]> By: Sig VanDamme https://effectivedatabase.com/maintain-regular-contact-with-your-vendor/#comment-1368 Mon, 23 Mar 2015 15:29:28 +0000 http://effectivedatabase.com/?p=6222#comment-1368 Wes,

Nice post. Frequent communication by an association with its vendors is critical to getting the most out of its technology investment. This communication needs to be two way communication. Our customer success group schedules frequent calls to keep the customer updated with new features, personnel changes and to tell them what is coming that they need to be aware of. We also make an effort to discover any challenges that they are experiencing, any staffing changes, product changes and any other issues that we maybe able to help them with.

I would like to replace the term Vendor with Partner. As you noted, this is much more a relationship than a transaction. The best relationships are when both parties work together, communicate often and look out for eachother.

-Sig

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