Comments on: Whether it's your fault or not… https://effectivedatabase.com/whether-its-your-fault-or-not/ Making data management a revenue generator Tue, 28 Apr 2020 19:42:10 +0000 hourly 1 By: Wes Trochlil https://effectivedatabase.com/whether-its-your-fault-or-not/#comment-1399 Wed, 24 Aug 2016 16:05:18 +0000 http://effectivedatabase.com/?p=7551#comment-1399 In reply to Sigmund VanDamme.

Love that, Sig. Customer service like that creates tremendous brand loyalty.

]]> By: Sigmund VanDamme https://effectivedatabase.com/whether-its-your-fault-or-not/#comment-1398 Wed, 24 Aug 2016 14:37:36 +0000 http://effectivedatabase.com/?p=7551#comment-1398 Wes,

When I was a kid I worked at Wegmans and they had a very similar philosophy – in training they told us “If a customer returns three month old milk and says it is spoiled, take the milk back – their perception is their reality”. Blaming the customer does not solve anything.

-Sig

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