But will you DO anything with that data? I frequently exhort my clients to always answer the question “What will you do with that information?” when they talk about collecting new data or creating new reports, queries, and dashboards. Because it’s “easy” to do these things, we often want to collect or report on data without […]
It’s not what happens, but how you react… “It’s not what happens to you, but how you react to it that matters.” – Epictetus I confess, I did not know this quote came from Epictetus, but it’s one I’ve known for a very long time. It’s applicable to all of life, but so very useful
Saying it and doing it are two different things When I work with my clients on a new AMS selection and implementation, one thing I focus on heavily is business rules and business process. This is an area most associations have total control over and is also an area that can bring dramatic improvements to data
Benefits downstream are difficult to implement In my 25 years of consulting, one of the biggest challenges I’ve seen organizations face is implementing a process change that is initially “difficult” but has significant downstream benefits (i.e., hard now, but beneficial later) . For example, a client of mine explained that it would be very helpful to her