There’s always gonna be something I’ve been consulting for 26 years now and I’m still sometimes surprised to learn that no matter how much due diligence you do, you’ll still miss things. Case in point: Working with a client recently on a system conversion, we discovered that the new system placed Puerto Rico, Guam, and […]
Eyes wide open and affirmative decision-making When I work with my clients on any type of project, whether it’s selection of a new system or improving data management within the organization, I always emphasize one thing: When we make decisions, we want to make them with eyes wide open. What I mean is this: Any
Honoring an industry legend I’m taking a break from my usual data management tips to acknowledge the passing of an industry legend. Last week, Loretta DeLuca, CEO of DelCor, passed away. For those of you who didn’t know Loretta, she was the CEO of DelCor, an IT consulting firm, that has served the association market for
Never burn a bridge My children have reached the age where they have, or are, entering the professional workforce. One of the (probably too many) pieces of advice I give them is to never burn a bridge. For those who don’t know, “never burn a bridge” means (per AI) “never take an action that would
You CAN compete with the big guys… In my experience, associations often undersell their actual ability to provide high level service to their members and customers. I often hear association staff say “We can’t compete against the huge budgets of giant for-profit companies.” But I think it’s important that we keep in mind that even