The most important training tip I’ve been sitting in a lot of database training sessions recently, and I’ve been reminded of the following: whether you are doing the training yourself, or you use your vendor or a third-party for training, when you’re teaching a process… Tell them what you’re going to do Do it Tell […]
Be careful about getting tangled “We had done a lot to tangle ourselves up.” – Bridget Walsh, Chief Operating Officer at Emergency Nurses Association In a discussion at AMS Fest this week, this is how Bridget Walsh characterized what their AMS of 17+ years looked like as they worked to move from their legacy system to a
Discipline. Always discipline. I’ve been producing a newsletter in some form for over 25 years now. I’ve found that certain topics are evergreen; they come up all the time and I feel compelled to write about them again and again. One of those topics is discipline. A quick search of my blog posts shows I’ve
Simpler is better Recently, a client of mine was discussing how they manage membership reinstatements. For example, if a member doesn’t renew within the grace period, is dropped from membership, and then rejoins in less than a year from dropping, are they called a new member, a renewed member, or a reinstatement? After several minutes