In the December issue of Database Trends and Applications (sorry, not online yet), DBTA outlines the “15 Top Information Management Trends for 2009.” Two of the trends caught my eye, as I believe they will apply especially to the association market. Trend number 6: Greater Push for Business Intelligence and Performance Management – I’m seeing […]
I recently conducted an unscientific survey of association executives, asking them what their plans are for business intelligence. Of the 71 responses received, here were the results: + Only 15% said they have a business intelligence plan in place. + Thirteen percent said they will have one in place by the end of 2008. +
The Software & Information Industry Association (SIIA) has released a survey of how businesses are using social media. The contents of the survey can be found here. The survey looks to be based on 134 responses of business to business (B2B) companies. Some interesting highlights: The percentage of companies already offering social networking technologies is
Forrester Research is an independent technology and market research company. Forrester recently released a list of its CRM “best practices.” The list includes the following: Build strong executive sponsorship of the program. (See my article “The People Factor.”) Have business units lead CRM with support from IT. (Again, see my article “The People Factor.”) Put
In this post I talked about IT salaries in the general population. At the time I wasn’t aware that ASAE had updated their Association Compensation book, but now that I have a copy of it, I can report how the association salaries compare to the at-large IT population. It’s difficult to make an absolute apples-to-apples
A recent survey by Accenture found that the level of customer service that companies think they are providing their customers does not match what their customers believe. (See here for more info.) For example, in the survey, 75% of executives felt their customer service was moderately or extremely good, but 57% of consumers described themselves
I had not seen these stats before, but they are striking. From a 2004 Gartner report entitled "CRM Demands Data Cleansing" (http://www.gartner.com/DisplayDocument?ref=g_search&id=463228) a survey of 600 major enterprises in Australia, the UK, and the US: 75% of respondents reported significant problems as a result of defective data More than 50% incurred extra costs due to
I received a complimentary copy of Global Knowledge's IT salary survey a couple of weeks ago. The survey covered over 1,600 IT professionals, and there were some interesting tidbits that may be relevant to the AMS world: Average salary for the title database admin/analyst was $74,263. Average salary for a project manager was $83,668. Overall for all
Gareth Herschel, research director at Gartner Inc, says: "There are two things to focus on to ensure CRM success. One is the notion that you are never done with CRM. Things are constantly evolving. The second notion is that it takes 18-24 months to change and reinforce the behavior of end users with new CRM
CRM is never done/It takes two years to get where you want to be Read More »
I read an interesting report from CSO Insights. The report is a study on premise-based CRM products (e.g., Siebel, Oracle) as compared to on-demand CRM products (e.g., Salesforce.com, netSuite). The result of the study shows that on-demand customers have higher satisfaction ratings, did better on budget, and had dramatically shorter implementation times. I find this