I’ve always been a HUGE advocate of software users groups. When I was on staff at an association and a daily user of my AMS, it was incredibly valuable to have a community of like-minded users for me to easily access when I had a challenge. Many (but not all) of the AMS vendors now […]
Users meetings now augmented with quarterly calls Read More »
When I talk with software vendors who are new to the association space (or at least new to me!), I always ask them: “What is your customer sweetspot?” What I mean by that is, what does your ideal association customer look like? Associations come in all shapes and sizes, and it’s very unusual that a
I’ve always been a HUGE advocate of software users groups. When I was on staff at an association and a daily user of my AMS, it was incredibly valuable to have a community of like-minded users for me to easily access when I had a challenge. Many (but not all) of the AMS vendors now
Users meetings now augmented with quarterly calls Read More »
When I talk with software vendors who are new to the association space (or at least new to me!), I always ask them: “What is your customer sweetspot?” What I mean by that is, what does your ideal association customer look like? Associations come in all shapes and sizes, and it’s very unusual that a
I’ve written about this twice in the past year (here and here) so obviously some companies are not reading my blog! Once again, in the past week, I’ve contacted two different software companies, using either their online “contact us” form or their “sales@” email address. And once again, nearly a week later, no response. So ask
Ever wonder how effectively you’re managing your database? This quiz I created, posted on the WildApricot blog, can help you figure that out. Click here to see the questions, take the quiz, and see how you rate against other organizations.
When I work with clients on selecting a new AMS, it’s not uncommon for me to hear some variation of the following question: “Can’t you just tell us which AMS is the best one?” I’ll often hear something along these lines, too: “I think I could design the perfect AMS that every association would use.
I’ve posted two new articles on my site: Fewer demos are better than more. Find out why here! What can you do to get your users to trust your database? Here are a few suggestions.
Often my clients will tell me they want to be more efficient with how they manage data. And that’s important. If we have to manage the data, we might as well manage it as efficiently as possible. But it’s equally important to consider how effective we are with our data management. As a good friend
Because data is so easy to collect and store these days, it’s very tempting to try to collect data about anything and everything on our members and customers. But before you decide to collect yet another piece of demographic data on your members, ask yourself this: “Is this data actionable, or just interesting?” Actionable data is