A system change requires a culture change

A system change requires a culture change

By its very nature, when you introduce a new enterprise-wide system like a new AMS, you are going to have to change the culture of your
organization in order to best leverage the new system.

A simple example: When I work with my clients on selecting a new AMS, they often tell me that only one or a few staff use the current system. "It's too difficult for any of us to use" or "Cindy knows the system best, so we rely on her to manage all the data."

In these examples, the current culture is one where very few staff use the system. But presumably you're changing systems, in part, so that more staff can/will use the system. Whether you realize it or not, that's a change in culture.

A new system is very likely to change many things about your
organization's culture, so you need to be prepared for that. There are entire books written on how to change your culture, so I won't go into that here. But if you really want to get the most from a new AMS, you need to acknowledge that the culture will change, and you need to be prepared to drive that culture change in the most positive way possible.

Wes's Wednesday Wisdom Archives

The hidden costs of bad data

February 12, 2025

The hidden costs of bad data Nobody likes bad data, and presumably we’re all working […]

Don’t let your customers edit their names online!

February 5, 2025

Don’t let your customers edit their names online! This issue came up recently and I […]

Once is an accident, twice is coincidence, three times is a pattern.

January 29, 2025

Once is an accident, twice is coincidence, three times is a pattern. We’ve probably all […]

“Every association does this.”

January 22, 2025

“Every association does this.” One of the most significant values I bring to my clients […]

Trust your gut

January 15, 2025

Trust your gut When I help associations with selection of a new technology system (e.g., […]

“People more frequently require to be reminded than informed.”

January 8, 2025

“People more frequently require to be reminded than informed.” “People more frequently require to be […]

Problems without solutions are not problems, they are facts of life

December 18, 2024

Problems without solutions are not problems, they are facts of life “Problems without solutions are […]

Perfect is not possible

December 11, 2024

Perfect is not possible We’ve all heard the phrase “Perfect is the enemy of good” and […]

“Different” isn’t necessarily better or worse.

December 4, 2024

“Different” isn’t necessarily better or worse. One of the biggest challenges I face when working […]

The Rule of 100 and 1,000 and automation

November 20, 2024

The Rule of 100 and 1,000 and automation I originally coined the rule of 100 […]

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top