Success Starts at the Top
I recently had a conversation with an association staffer who was asking for ideas on how she could increase staff adoption of a certain enterprise-wide technology. As she put it, "Only half the staff uses it. The rest seem to have no interest, no matter what I do."
In the course of the conversation she said "My CEO has also made it clear he has no interest in using this technology. He hates it."
My response: "Sorry, but you're doomed. If the CEO isn't interested and staff knows that, nothing you say or do will change their minds."
Because here's the thing: senior leadership, and especially the ED/CEO, set the tone and the culture of the organization. And if the CEO is saying "This project is not important to me," staff has now been given permission to also not care about that project.
So what are your options (if you're not in the #1 seat)? You can try to convince the CEO to change his or her mind. You can abandon the project. Or you can find a new job.
Wes's Wednesday Wisdom Archives
The hidden costs of bad data
The hidden costs of bad data Nobody likes bad data, and presumably we’re all working […]
Don’t let your customers edit their names online!
Don’t let your customers edit their names online! This issue came up recently and I […]
Once is an accident, twice is coincidence, three times is a pattern.
Once is an accident, twice is coincidence, three times is a pattern. We’ve probably all […]
“Every association does this.”
“Every association does this.” One of the most significant values I bring to my clients […]
Trust your gut
Trust your gut When I help associations with selection of a new technology system (e.g., […]
“People more frequently require to be reminded than informed.”
“People more frequently require to be reminded than informed.” “People more frequently require to be […]
Problems without solutions are not problems, they are facts of life
Problems without solutions are not problems, they are facts of life “Problems without solutions are […]
Perfect is not possible
Perfect is not possible We’ve all heard the phrase “Perfect is the enemy of good” and […]
“Different” isn’t necessarily better or worse.
“Different” isn’t necessarily better or worse. One of the biggest challenges I face when working […]
The Rule of 100 and 1,000 and automation
The Rule of 100 and 1,000 and automation I originally coined the rule of 100 […]