Simpler is better
Recently, a client of mine was discussing how they manage membership reinstatements. For example, if a member doesn't renew within the grace period, is dropped from membership, and then rejoins in less than a year from dropping, are they called a new member, a renewed member, or a reinstatement?
After several minutes of discussion, it was decided that there would be no "reinstatement" type. Just new members and renewed members. To which I replied: Hallelujah!
When it comes to business rules and data management, simpler is better!
Whether it's member types, registration types, donation funds, sponsorship levels, or anything else your association sells, the fewer choices and the fewer rules you have around those choices, the easier it will be to manage the data. And perhaps even more importantly, it will be easier for your members and customers to understand your offers! (In the case above, the client even said "Our members don't even know what 'reinstatement' means.")
So look at the business rules across your organization and repeat after me: "Simplify, simplify, simplify."
Wes's Wednesday Wisdom Archives
Once it’s lost, trust can be difficult to regain
Once it’s lost, trust can be difficult to regain I recall hearing once long ago […]
Share your successes!
Share your successes! I was speaking at an association meeting recently and one of the points […]
What are YOUR data integrity reports?
What are YOUR data integrity reports? Sitting in an AMS demo with a client recently, […]
You might have to do SOME of the work yourself!
You might have to do SOME of the work yourself! Many, many years ago I […]
Don’t manage to the exception!
Don’t manage to the exception! One of the universal truths about data management is, wherever possible, […]
It’s always about improvement
It’s always about improvement Talking with a client recently, she expressed frustration about one particular project […]
Don’t be a hoarder!
Don’t be a hoarder! The simple truth is that it’s almost “free” to collect data. […]
With data analytics (as with most things), keep it simple!
With data analytics (as with most things), keep it simple! Over the past several years […]
Don’t forget about periodic maintenance
Don’t forget about periodic maintenance Just as most automobiles need periodic maintenance, keeping your data as […]
Users Groups are ALWAYS Valuable
Users Groups are ALWAYS Valuable I am a huge fan of users groups. (Here’s a […]